Refund and Return Policy

Sai Jahnavi returns and exchange policy gives you an option to return or exchange items purchased on Sai Jahnavi for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are ways to Return and Exchange the product to us:

  1. Self-Ship: If we don't offer a pick up at your location. In such cases, we will not credit the shipping costs in the form of Sai Jahnavi credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
  2. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well as gift/offer...
  3. We Not accept Returns Cash on Delivery and Readymade clothes,Dress,…..etc
  4. We accept Returns and Exchange after Verification Only
  5. We accept Returns With in Period of Time Depending Products

Refund Returns Policy

After the refund has been initiated by Sai jahnavi as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  1. NEFT - 11 to 30 days post refund initiation
  2. Sai Jahnavi Credit – 1 to 3
  3. Online Refund – 11 to 30 days post refund initiation, depending on your bank partner
  4. PhonePe wallet – 11 to 30 day post refund initiation.
  5. Gpay – 11 to 30 day
  6. So times may Extend to Refund Time

Please note, Sai jahnavi initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Sai Jahnavi warehouse. In case of any refund discrepancies, Sai Jahnavi may at its sole discretion, request you to share with us a screenshot of your bank statement,.

An owner's cancellation

If order Not Received Product after 7-20 Business days Information Required for verification we verify shipping , warehouse within 5-15 Business days

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-30 days from the time of order cancellation.If payment was made by redeeming Paytm wallet balance then, refund will be initiated into Paytm wallet within a 24-96 Hours of your order cancellation, which can be later transferred into your bank account, by contacting Paytm customer support team.

If information not received period time cancellation may not refunded